Client One of the world’s leading financial institutions specialising in wealth management and financial planning. Challenge Ensure minimum backup failures so that data can be successfully restored. Solution CSC India in tandem with the client started 24x7 activities towards implementation of backup improvements. Results Consistently exceeding back-up retrieval success percentage by 97% and significant reduction of backup failures. Client's backup service level agreement (SLA) monitoring chart Download the file

Pleased with the consistent and proactive working style of the India Event Management Centre (EMC) Backup team on three of the accounts, the client requested the India team to commence backup failure monitoring for its Enterprise Backup Environments (EBEs).

To begin with, our EMC team initiated Knowledge Transfer from three different client locations. Having gathered the information from local staff, the India team moved ahead implementing round-the-clock backup monitoring for EBEs. The success of the data backup improvement strengthened the client’s faith in moving work to CSC India for this project.

Data backup and recovery has always been the paramount criterion for any financial institution to ensure high levels of data security and customer satisfaction. In an effort to make data more secure in case of any disaster, the client had to focus towards: Managing and protecting critical and sensitive financial data of end users Handling end user data spread across various Personal Computer (PC) hard drives and servers Managing time, costs and complexity involved in regular backup plans and recovery management Managing additional storage capacity and network bandwidth without losing track of data backup Providing quick restore of the operational state of data and data re-run, in case of disaster